Understanding BMW Roadside Assistance: Comprehensive 24/7 Coverage

June 05, 2024
Car with bmw roadside assistance waiting on a garage for service.

When you invest in a BMW, you expect top-notch performance, luxury, and reliability. However, even the best-engineered vehicles can encounter unexpected issues on the road. That’s where BMW Roadside Assistance comes in, providing peace of mind and ensuring you’re never stranded. This comprehensive 24/7 service is designed to support you in various situations, offering a range of benefits to keep you and your vehicle safe and mobile. In this blog post, we’ll explore the details of  BMW’s Roadside Assistance, answering key questions such as, “Does BMW Roadside Assistance cover towing?” and delving into the various services provided.

What is BMW Roadside Assistance?

BMW Roadside Assistance is a comprehensive support service offered to BMW owners, providing assistance 24 hours a day, seven days a week. This service ensures that whether you encounter a flat tire, a dead battery, run out of fuel, or face any other unforeseen issues, help is always available. The aim is to provide peace of mind and a seamless driving experience, knowing that you are never alone when on the road. This extensive service network is available throughout the United States and Canada, ensuring that assistance is always within reach, no matter where your journey takes you.

Grey BMW with bmw roadside assistance waiting for service.

Key Features of BMW Roadside Assistance

24/7 Availability 

Roadside Assistance operates around the clock, providing support any time of the day or night. This ensures that no matter when you encounter an issue, you can count on prompt and reliable help. The 24/7 availability is particularly valuable for those who travel frequently or have unpredictable schedules, offering reassurance that help is just a phone call away whenever needed.

Nationwide Coverage 

BMW Roadside Assistance covers all 50 states in the United States and extends into Canada, providing extensive geographical coverage. This wide-ranging support network ensures that BMW owners can receive assistance in both urban and remote locations. Whether you are on a cross-country road trip or commuting locally, BMW Roadside Assistance ensures that help is available no matter your location.

Towing Services 

If your vehicle encounters a problem that cannot be resolved on-site, BMW Roadside Assistance will arrange for your car to be towed to the nearest authorized BMW service center. This service is crucial for more severe issues that require professional attention and specialized equipment. Towing is available for mechanical breakdowns, accidents, or situations where driving the vehicle could cause further damage. The towing service ensures that your vehicle is transported safely and securely to a location where it can be properly repaired.

Peace of Mind on Every Journey

BMW Roadside Assistance is a vital service that ensures BMW owners receive comprehensive support in various roadside emergencies. With features like 24/7 availability, nationwide coverage, and a range of services from towing to lockout assistance, BMW Roadside Assistance offers peace of mind and convenience. Whether you encounter a flat tire, a dead battery, or need emergency fuel delivery, this service ensures that help is always just a call away. 

Does BMW Roadside Assistance Cover Towing?

One of the most common concerns for BMW owners is, “Does BMW Roadside Assistance cover towing?” The answer is yes. If your vehicle experiences a mechanical breakdown or cannot be safely driven, BMW Roadside Assistance will provide towing services to the nearest authorized BMW dealership or service center.

When Does Towing Apply?

Towing services under BMW Roadside Assistance apply in various scenarios, including:

  • Mechanical breakdowns that leave the vehicle inoperable.
  • Situations where driving the vehicle could cause further damage.
  • Accidents rendering the vehicle unsafe or unable to drive.
  • Non-mechanical issues like a flat tire or dead battery when on-site repairs are not possible.

How to Request Towing

Requesting towing through BMW Roadside Assistance is straightforward. You can call the dedicated hotline, use the BMW ConnectedDrive app, or access assistance via the iDrive system in your vehicle. The service representative will arrange for a tow truck to transport your vehicle to the nearest authorized service center, ensuring minimal disruption to your journey.

Additional Services Offered by BMW Roadside Assistance

BMW Roadside Assistance is designed to provide comprehensive support in a variety of scenarios, ensuring that you can continue your journey with minimal inconvenience. Here’s a detailed look at the additional services offered beyond towing:

Emergency Fuel Delivery

Running out of fuel can happen to anyone, often at the most inconvenient times. BMW Roadside Assistance ensures that you won’t be left stranded by providing emergency fuel delivery. When you call for help, a service representative will dispatch a technician to deliver enough fuel to get you to the nearest gas station. This service not only saves you from the stress of finding fuel on foot but also ensures your safety by getting you back on the road quickly.

Flat Tire Assistance

Flat tires are a common issue that can occur without warning. With BMW Roadside Assistance, help is always available. If you experience a flat tire, the service can provide on-the-spot assistance. The technician will replace the flat tire with your vehicle’s spare tire. If your vehicle does not have a spare tire or if the flat cannot be safely replaced on-site, BMW Roadside Assistance will arrange for your vehicle to be towed to the nearest authorized BMW service center. This ensures that your tire issue is resolved promptly and professionally.

Battery Jump-Start

A dead battery is one of the most common reasons for roadside assistance calls. BMW Roadside Assistance offers jump-start services to revive your battery and get you back on the road. This service is especially useful in cold weather or if your vehicle has been parked for an extended period. If the battery problem cannot be resolved with a jump-start, the service will arrange for towing to the nearest BMW service center to diagnose and fix the underlying issue.

Lockout Assistance

Accidentally locking your keys inside your vehicle can be frustrating and time-consuming. BMW Roadside Assistance provides lockout assistance to help you regain access to your vehicle quickly and safely. Using specialized tools and techniques, the technician can unlock your vehicle without causing damage. This service ensures you can continue your journey with minimal delay and without the need for costly locksmith services.

Trip Interruption Benefits

In the event of a mechanical breakdown that requires towing and leaves you stranded far from home, BMW Roadside Assistance offers trip interruption benefits. These benefits are designed to mitigate the inconvenience and additional expenses you may incur due to the unexpected situation. They can include:

  • Transportation Reimbursement: Coverage for alternative transportation costs, such as rental cars or public transportation, to help you reach your destination or return home.
  • Lodging Reimbursement: Coverage for hotel expenses if your vehicle’s breakdown necessitates an overnight stay while repairs are being completed.
  • Meal Reimbursement: Coverage for meal expenses incurred due to the delay caused by your vehicle’s breakdown.

These trip interruption benefits help alleviate the financial burden and stress associated with unexpected travel disruptions, ensuring you can continue your journey with as little inconvenience as possible.


If your vehicle becomes stuck in mud, sand, snow, or a ditch, BMW Roadside Assistance can provide winching or extrication services. This involves using specialized equipment to pull your vehicle out and back onto a drivable surface. This service is especially beneficial for those who live in areas with severe weather conditions or rugged terrain.

On-Site Mechanical Adjustments

In some cases, minor mechanical issues can be resolved on-site without the need for towing. BMW Roadside Assistance can send a technician to perform basic mechanical adjustments to get your vehicle running again. This might include adjusting belts, hoses, or other components that can be quickly and safely fixed on the spot.

Concierge Services

For added convenience, BMW Roadside Assistance may offer concierge services, depending on your subscription plan. These services can include arranging for rental cars, making hotel reservations, or even assisting with travel arrangements. This level of service ensures that every aspect of your journey is smooth and stress-free, even in the event of a vehicle breakdown.

How to Maximize the Benefits of BMW Roadside Assistance

To ensure you get the most out of your BMW Roadside Assistance, it’s important to be familiar with the service and how to access it effectively:

  1. Keep Contact Information Handy: Save the BMW Roadside Assistance hotline number (1-800-332-4269) in your phone and keep a physical copy in your vehicle.
  2. Use the BMW ConnectedDrive App: The app provides an easy and convenient way to request roadside assistance and track the status of your service request.
  3. Understand Your Coverage: Familiarize yourself with the details of your roadside assistance coverage, including what services are included and any limitations or exclusions.
  4. Maintain Your Vehicle: Regular maintenance can help prevent breakdowns and ensure that your vehicle is in good condition. Keep up with scheduled service appointments at authorized BMW service centers.

The leather dark interior of a BMW.

How to Access BMW Roadside Assistance

Accessing BMW Roadside Assistance is designed to be user-friendly. Here’s how you can reach out for help:

  1. Via Phone: Call the BMW Roadside Assistance hotline at 1-800-332-4269.
  2. BMW ConnectedDrive App: Use the app to request assistance and track the status of your service.
  3. iDrive System: Utilize the built-in iDrive system in your BMW to contact roadside assistance directly.

Eligibility for BMW Roadside Assistance

BMW’s  Roadside Assistance is available to all new and Certified Pre-Owned (CPO) BMW vehicles during the warranty period. Typically, this includes a 4-year/unlimited mileage warranty for new vehicles and up to 6 years/unlimited mileage for CPO vehicles. Extended coverage options are also available for purchase.

Is BMW Emergency Service Free?

BMW Emergency Service, also known as Roadside Assistance, is typically included free of charge with the purchase of a new or Certified Pre-Owned (CPO) BMW vehicle during the warranty period. For new BMW vehicles, this coverage usually lasts for four years with no mileage limit. For CPO BMWs, the coverage extends up to six years with no mileage limit, depending on the certification program. During this period, services such as towing, battery jump-starts, lockout assistance, flat tire changes, and emergency fuel delivery are covered at no additional cost.

However, once the warranty period expires, you may need to purchase an extended roadside assistance plan or pay for services on an as-needed basis. We offer various extended service plans that can include roadside assistance as part of the package.

Do You Have to Pay for BMW SOS?

BMW SOS, often referred to as BMW Assist or BMW ConnectedDrive, is a telematics service that provides emergency assistance and other features. When a BMW is purchased new, the SOS service is typically included as part of the vehicle’s warranty for a certain period, often up to four years. This means that during the initial coverage period, you do not have to pay extra for the BMW SOS service.

However, once the complimentary period ends, continuing the service requires a subscription. The cost of this subscription can vary depending on the package and services included. It’s important to check with your local BMW dealership for the most accurate and up-to-date pricing information.

How Much is BMW SOS Service?

The cost of BMW SOS service, which falls under the BMW Assist or ConnectedDrive umbrella, varies depending on the specific services and packages you choose. Basic emergency services might be included in the initial purchase or lease of the vehicle. However, extended services, including concierge services, real-time traffic information, and other advanced features, typically require a paid subscription after the initial free period.

As of the latest information available, subscription costs can range from approximately $50 to $250 per year, depending on the package. BMW offers different levels of service, such as:

  • BMW Assist Safety Plan: Includes emergency services like automatic collision notification, emergency request (SOS), and enhanced roadside assistance.
  • BMW Assist Convenience Plan: Adds features like BMW Online, Concierge Services, and real-time traffic information.

For precise pricing and available packages, it’s best to consult your local BMW dealer or visit the BMW ConnectedDrive website.

How to Activate BMW Assist?

Activating BMW Assist or ConnectedDrive in your BMW is a straightforward process. Here are the steps to get you started:

  1. Ensure Compatibility: Verify that your BMW is equipped with the necessary hardware and software to support BMW Assist. Most modern BMWs come with this feature, but it’s always good to check your owner’s manual or consult with your dealer.
  2. Register Your BMW: You’ll need to create a BMW ConnectedDrive account. You can do this online at the BMW ConnectedDrive website or through the My BMW app. This is available for both iOS and Android devices.
  3. Activate Services: Once registered, log in to your account and follow the prompts to activate the ConnectedDrive services. You may need your vehicle identification number (VIN) to complete the activation process.
  4. Set Up in the Vehicle: In your BMW, navigate to the ConnectedDrive menu using the iDrive system. Select “ConnectedDrive Store” or “BMW Assist” and follow the on-screen instructions to complete the setup.
  5. Subscription: If your vehicle is past the initial free period, you will need to select and purchase a subscription package. This can be done through your ConnectedDrive account or by contacting BMW customer service.
  6. Confirm Activation: Once everything is set up, you should receive a confirmation. Test the service by pressing the SOS button in your vehicle. Or, you can access a feature through the iDrive menu to ensure it’s working correctly.

By following these steps, you can activate BMW Assist and take advantage of the numerous safety, convenience, and infotainment features it offers. If you encounter any issues, BMW customer support is available to assist you with the activation process.

Why Choose BMW Roadside Assistance?

Choosing Roadside Assistance ensures you receive high-quality, reliable support tailored specifically for your BMW. The service leverages BMW’s extensive network of authorized dealerships and service centers, ensuring your vehicle is handled by trained professionals using genuine BMW parts.

Benefits of BMW Roadside Assistance

  • Peace of Mind: Knowing help is just a call away provides reassurance during unexpected situations.
  • Quality Service: Assistance from BMW-certified professionals ensures your vehicle receives the best care.
  • Convenience: 24/7 availability and easy access via multiple channels make the service highly convenient.


BMW Roadside Assistance offers comprehensive coverage to handle various roadside emergencies, ensuring you can enjoy your driving experience without worry. From towing services to flat tire assistance and emergency fuel delivery, BMW has you covered. The next time you wonder, “Does BMW Roadside Assistance cover towing?” remember that this essential service is designed to provide you with reliable and efficient support whenever you need it.

For more detailed information or to explore extended coverage options, contact us directly. Ensure your BMW ownership experience is as smooth and enjoyable as possible. With the peace of mind that comes from knowing help is always just a call away.

Category: BMW Roadside Assistance